Trust evaporated since the financial collapse. Employees and customers intuitively have a sense of right and wrong. People have fine tuned their "baloney meters". Would you reveal your weaknesses, your gaps, your failings as an organization? Confess what is wrong, what your intentions are and reach out to employees and clients. Be vulnerable, set aside your title and your position as you reach out. If arrogant, replace with humility. If dismissive, be respectful. Be vulnerable. Read more

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